CUSTOMER CARE
At ZIREYA, every detail matters. We are committed to delivering a premium experience through thoughtful design, responsive service, and policies created to support your confidence from checkout to wear.
Pre-orders
All launch styles are currently available for pre-order. Estimated shipment for pre-order purchases begins in January 2027.
If your order contains both pre-order and in-stock items, your items may ship together once inventory is available unless otherwise noted.
Estimated ship dates are subject to change based on production and logistics timelines. We will keep customers informed of any meaningful updates.
Returns & Exchanges
We want you to feel confident in every ZIREYA purchase.
Eligible items may be returned or exchanged within 30 days of delivery.
Items must be unworn, unwashed, undamaged, and returned in original condition with tags attached and original packaging included.
For hygiene and quality assurance, items showing signs of wear, washing, odor, makeup, perfume, pet hair, or misuse are not eligible for return or exchange.
We proudly offer one complimentary size exchange for first time domestic orders within the United States, subject to availability.
Refunds are issued to the original payment method after inspection and approval. Original shipping charges are nonrefundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Final sale items include discounted merchandise, promotional bundles, limited edition releases, gift cards, and marked final sale items.
Shipping Policy
ZIREYA currently ships within the United States and Canada.
International shipping is coming soon as we grow thoughtfully and intentionally.
Orders are typically processed within 2 to 5 business days, excluding weekends and holidays. During launches, restocks, and promotional periods, processing times may be extended.
Once your order ships, you will receive a tracking confirmation by email.
United States delivery timelines vary based on carrier, destination, and selected service level.
Canada orders typically arrive within 5 to 8 business days after shipment, depending on destination and customs processing timelines.
Customers are responsible for applicable duties, taxes, or import fees for Canadian orders.
Please ensure your shipping address is entered accurately at checkout. Once an order enters processing, modifications may not be guaranteed.
Terms & Conditions
By using this website and purchasing from ZIREYA, you agree to the following terms.
All pricing, product availability, promotions, and website content are subject to change without notice.
We make every effort to display products accurately. Colors and appearance may vary slightly depending on screen settings and lighting.
ZIREYA reserves the right to cancel or limit orders that appear fraudulent, unauthorized, or in violation of our policies.
All website content, logos, graphics, product designs, text, and branding are the intellectual property of ZIREYA and may not be copied, reproduced, distributed, or used without written permission.
To the fullest extent permitted by law, ZIREYA shall not be liable for indirect, incidental, or consequential damages related to use of our website or products.
Your continued use of this website constitutes acceptance of these terms.between other blocks.
Frequently Asked Questions
Does it stay in place?
ZIREYA was designed with a secure support system to help stay in place during movement while maintaining comfort and confidence.
How supportive is it?
ZIREYA is engineered to provide sculpted support with a flattering strapless silhouette.
How do I choose my size?
Please refer to our size guide below for the best fit.
What activities is it designed for?
ZIREYA is ideal for running, walking, strength training, studio fitness, travel, lifestyle wear, and light to intense activity.
Can I return it if it does not fit?
Yes. Eligible items may be returned or exchanged within 30 days if they meet policy requirements.
Why is ZIREYA premium priced?
ZIREYA combines original innovation, elevated materials, intentional design, and limited production standards.
Where are ZIREYA products made?
ZIREYA’s first exclusive launch releases are proudly produced in Los Angeles, California, USA. As we grow, our parent company, Alpas Athletix, has established an experienced production team in Taiwan to support future growth, expanded capacity, and global scale while upholding our commitment to quality craftsmanship.
Size Guide
Find your fit
| Size | Cup | Underbust | Bust | Overbust |
|---|
How to Measure
Measure your underbust snugly just beneath your bust, keeping the tape parallel to the ground.
Measure your bust at the fullest point, relaxed and standing upright.
If you fall between sizes, size up for a more relaxed fit or size down for a firmer hold.
Measurements are industry standard ranges and serve as a placeholder until final techpack measurements are confirmed. The Unbound Series is designed to hold without straps — a precise underbust fit is essential for optimal support.
CONTACT US
We are here to assist you.
For order support, sizing questions, shipping inquiries, collaborations, or general customer care, please contact us at:
Email: customercare@zireya.com
We aim to respond within 1 - 2 business days.
Thank you for choosing ZIREYA.
